Agreement and Acceptance

By accessing or using DataDevWaveHub services, including our manual software testing and validation services, you agree to be bound by these Terms of Use. If you disagree with any part of these terms, you should discontinue use of our services immediately.

These terms constitute a legal agreement between you and DataDevWaveHub, located at No. 1202號, Zhongzheng Rd, Taoyuan District, Taoyuan City, Taiwan 330. Your continued use of our services indicates your acceptance of any updates or modifications to these terms.

Service Description and Scope

DataDevWaveHub provides manual software testing and validation services to businesses and organizations seeking to improve their software quality and reliability. Our services are performed by experienced testing professionals who follow industry-standard methodologies.

What We Provide

Service Limitations

While we strive to provide thorough testing services, we cannot guarantee the discovery of all potential defects or issues. Software testing is inherently limited by time constraints, budget considerations, and the complexity of modern applications. Our services are designed to significantly improve software quality but do not constitute a warranty or guarantee of defect-free software.

User Responsibilities and Conduct

As a user of DataDevWaveHub services, you agree to maintain professional conduct and provide accurate information necessary for us to deliver our services effectively.

Client Obligations

Prohibited Activities

You may not use our services for any unlawful purpose or in any way that could damage, disable, or impair our operations. This includes attempting to gain unauthorized access to our systems, interfering with other users, or using our services to test illegal or harmful software.

Intellectual Property and Confidentiality

We recognize that clients often share proprietary and sensitive information during the testing process. We are committed to protecting your intellectual property and maintaining strict confidentiality.

Our Intellectual Property

DataDevWaveHub retains ownership of our testing methodologies, tools, documentation templates, and any innovations developed during the course of providing services. However, all testing results, defect reports, and recommendations specific to your software become your property upon completion of services.

Data Protection

We implement appropriate security measures to protect client data during testing activities. Upon completion of projects, client data is securely deleted from our systems unless otherwise agreed upon for ongoing support purposes.

Payment Terms and Refund Policy

Payment terms are established in individual service agreements and may vary based on project scope and duration. Generally, we require partial payment upfront for new clients, with remaining balances due upon completion of agreed milestones.

Refund Considerations

Given the nature of professional services, refunds are evaluated on a case-by-case basis. If you are unsatisfied with our services, we encourage direct communication to resolve concerns before considering refund requests. Refunds, when granted, typically reflect the portion of work not yet completed rather than a full service refund.

Limitation of Liability

While we provide professional testing services with care and expertise, software development involves inherent risks that cannot be completely eliminated through testing alone.

Service Scope Limitations

Our liability for any issues related to our testing services is limited to the fees paid for the specific services in question. We cannot be held responsible for business losses, data corruption, or other indirect damages that may result from software defects not identified during testing.

Privacy and Data Handling

We collect and process personal and business information only as necessary to provide our testing services effectively. This may include contact information, technical specifications, and access credentials for testing environments.

Information Usage

Personal and business information is used exclusively for service delivery, client communication, and project management. We do not sell, rent, or share client information with third parties except when required by law or with explicit client consent.

We may use aggregated, non-identifying information to improve our testing methodologies and service offerings, but individual client details remain confidential.

Modifications to Terms

These terms may be updated periodically to reflect changes in our services, legal requirements, or business practices. Significant changes will be communicated to active clients via email or through our website.

Continued use of our services after term modifications indicates acceptance of updated terms. If you disagree with modifications, you may discontinue services after fulfilling any existing contractual obligations.

Dispute Resolution and Governing Law

We prefer to resolve any disagreements through direct communication and professional discussion. Most service-related concerns can be addressed through project adjustments or clarification of requirements.

These terms are governed by the laws of Taiwan, and any formal disputes will be resolved through appropriate legal channels within Taiwan's jurisdiction. However, we strongly encourage mediation or arbitration as more efficient alternatives to litigation for resolving business disputes.

Contact Information and Support

Questions about these terms or our services should be directed to our support team. We maintain regular business hours and respond to inquiries promptly during weekdays.

For urgent matters related to ongoing projects, we provide emergency contact procedures as outlined in individual service agreements. Non-urgent questions are typically addressed within one business day.